DragoBet Privacy Policy
This Privacy Policy explains how DragoBet collects, uses, stores and protects personal information when you visit the website, create an account or use the services available through the platform.
By using DragoBet, you acknowledge that your personal information may be processed in accordance with this policy. If you do not agree with these practices, you should stop using the website and contact customer support regarding your account.
Information We Collect
DragoBet may collect information that you provide directly during registration, verification, payments or communication with customer support.
This information may include:
- Full name
- Date of birth
- Residential address
- Email address
- Telephone number
- Account login details
- Payment and transaction information
- Identity verification documents
- Communication history with customer support
- Responsible gambling preferences and account restrictions
We may also collect technical information automatically when you use the website, including your IP address, device type, browser, operating system, language settings, access times and general activity on the platform.
How We Use Personal Information
Personal information may be used to operate and maintain your account, process payments and provide access to DragoBet services.
We may process your information for the following purposes:
- Creating and managing your account
- Confirming your identity and legal gambling age
- Processing deposits, withdrawals and other transactions
- Providing customer support
- Preventing fraud, account misuse and unauthorised access
- Complying with legal and regulatory requirements
- Managing bonuses, promotions and loyalty rewards
- Improving website performance and user experience
- Applying responsible gambling limits and self-exclusion requests
- Sending service-related and promotional communications where permitted
Identity Verification
DragoBet may request documents to confirm your identity, address, age or ownership of a payment method. These checks help protect player accounts, prevent fraud and meet applicable compliance obligations.
Verification documents may include a passport, driving licence, identity card, proof of address, payment confirmation or other supporting information.
Documents should be clear, valid and submitted only through the approved verification channels available on the platform.
Payment Information
Payment information is used to process deposits, withdrawals, refunds and other account transactions. Some payment details may be processed by banks, card providers, cryptocurrency services or other authorised payment partners.
DragoBet does not require players to provide passwords for external payment accounts, full cryptocurrency recovery phrases or private wallet keys.
Cookies and Similar Technologies
DragoBet may use cookies and similar technologies to keep users signed in, remember preferences, improve website functionality, analyse performance and support security measures.
Some cookies are necessary for the website to operate correctly. Other cookies may be used for analytics or marketing purposes where permitted by applicable law.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website performance or prevent some features from working correctly.
Sharing Personal Information
DragoBet may share limited personal information with trusted third parties where this is necessary to operate the platform or meet legal obligations.
These parties may include:
- Payment service providers
- Identity verification providers
- Game and software providers
- Fraud prevention and security services
- Cloud hosting and technical service providers
- Professional advisers and auditors
- Regulators, courts or law enforcement authorities where legally required
Third parties are expected to process personal information only for approved purposes and to apply appropriate security measures.
International Data Processing
Some service providers may process or store information in countries outside your place of residence. Data protection rules may vary between jurisdictions.
Where required, DragoBet takes reasonable steps to ensure that appropriate safeguards are used when personal information is transferred internationally.
Data Security
DragoBet uses administrative, technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss or disclosure.
These measures may include encrypted connections, access controls, account verification, transaction monitoring and internal security procedures.
No online platform can guarantee complete security. Players should also protect their accounts by using a strong password, keeping login details private and avoiding shared or unsecured devices.
Data Retention
Personal information is kept only for as long as reasonably necessary to provide services, resolve disputes, maintain financial records and meet legal, security or regulatory obligations.
Certain information may need to be retained after an account has been closed, including transaction history, verification records and responsible gambling restrictions.
Marketing Communications
DragoBet may send promotional messages about bonuses, tournaments, games or other platform updates where consent has been provided or where such communication is otherwise permitted.
You may unsubscribe from promotional emails by using the link provided in the message or by contacting customer support. Important account, security and transaction messages may still be sent even after marketing preferences have been changed.
Your Privacy Rights
Depending on the laws that apply to you, you may have the right to request access to personal information held about you.
You may also be entitled to:
- Correct inaccurate or incomplete information
- Request deletion of certain personal information
- Restrict or object to particular processing activities
- Withdraw consent where processing is based on consent
- Request a portable copy of eligible information
- Submit a privacy complaint
Some requests may be limited by legal, financial, anti-fraud or regulatory record-keeping requirements. Identity confirmation may be required before a privacy request can be completed.
Protection of Minors
DragoBet services are not intended for anyone below the legal gambling age in their jurisdiction. We do not knowingly permit minors to create or use an account.
If we discover that an underage person has provided personal information or accessed the platform, the account may be restricted and the information handled in accordance with applicable legal requirements.
Third-Party Websites
The DragoBet website may contain links to external websites or services. This Privacy Policy does not control how those third parties collect or process information.
Players should review the privacy policies of external websites before providing personal or payment information.
Changes to This Privacy Policy
DragoBet may update this Privacy Policy to reflect changes in services, security practices, technology or legal requirements.
The latest version published on this page replaces all previous versions. Continued use of the platform after an update means that the revised policy will apply to future use of the services.
Contact Us
For questions about this Privacy Policy, personal information or a privacy-related request, contact the DragoBet customer support team through the official website.
Please do not include passwords, full payment card numbers, cryptocurrency recovery phrases or other sensitive security information in ordinary support messages.
Responsible Gambling
Information related to deposit limits, cooling-off periods and self-exclusion may be retained where necessary to protect players and ensure responsible gambling restrictions remain effective.
DragoBet is available only to adults who meet the legal gambling age in their jurisdiction. Please keep gambling balanced, set personal limits and seek support if playing begins to affect your finances or wellbeing.